Help centre
Answers
Common questions creative professional founders and marketing leads ask before they buy. Still stuck? Talk to us.
Buying & delivery
Who is this actually for?
Residential and small-commercial brand creative professionals operating in the UK. If you are a homeowner looking for an installation, this is not the right place — please contact a local creative professional instead.
How are the Resources delivered?
Every Resource is a digital download. After payment you receive a confirmation email with the download links and any accompanying spreadsheets, Figma files or PDFs. Delivery is immediate.
How long does setup take?
Most downloadable Resources are usable the same day. For managed services we book a kickoff within seven business days of payment.
What languages are the materials in?
Resources ship in English by default. Ad creative variations and sales scripts are available in German, French, Italian, Polish and Spanish on request — mention it at checkout or email us afterwards.
Payments & security
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe. Apple Pay and Google Pay are supported where available. For larger service bundles we can also issue an invoice on request.
Is the data and payment process secure?
All payments are processed through Stripe, a PCI-DSS Level 1 certified processor. Cards are encrypted with 256-bit SSL and never touch our servers.
Can I get a refund?
Because the assets are delivered instantly and cannot be returned, we operate a 14-day issue-resolution policy: if a download fails, a file is corrupt or a service deliverable was not produced as described, we either fix it or issue a refund. Email hello@lucibrandstudio.online within 14 days of purchase.
Licensing & services
Can I use the Resources with my clients?
Yes — the standard licence covers internal use and use with your creative professional clients. Reselling the original files as a competing product is not allowed.
Do you offer custom work?
Yes. The Lead Generation Quarterly Retainer and Annual Growth Partnership are managed engagements. Reach out via the contact page if you want a scope-of-work proposal.
Do you replace our existing agency?
Sometimes. Many creative professionals keep an in-house marketing manager and buy individual Resources. Others move from a generalist agency onto our quarterly retainer. Both work.