Terms of Service

1. What we sell

Luci Brand Studio sells digital lead generation Resources (ad creative libraries, sales scripts, CRM templates, dashboards and quarterly market reports) and optional managed services for brand creative professionals operating in the European Union and the United Kingdom. All items are delivered electronically.

2. Eligibility

The materials are intended for use by businesses and professionals in the brand installation, EPC and energy services sectors. By purchasing you confirm that you are buying in the course of a business and are not a consumer for the purposes of UK or EU consumer protection law.

3. Payment

All payments are processed by Stripe Payments Europe Limited or Stripe Payments UK Limited, both of which are PCI-DSS Level 1 certified. Prices are displayed in the applicable currency and may exclude VAT depending on your jurisdiction.

Card statements will show the charge under “LUCI BRAND STUDIO”. Please contact us before raising a chargeback if anything looks unfamiliar — we resolve most issues within one working day.

4. Delivery

Digital Resources are delivered to the email address provided at checkout, typically within minutes. Managed services begin with a kickoff scheduled within seven business days of payment.

5. Refunds

Because the Resources are delivered immediately and cannot be returned, we operate a 14-day issue-resolution policy. If a download fails, a file is corrupt, or a service deliverable is not produced as described, contact hello@lucibrandstudio.online within 14 days and we will either fix the issue or issue a refund.

6. Licence

You receive a non-exclusive, non-transferable, perpetual licence to use each purchased Resource:

• internally within your business;
• in client work for creative professionals you advise;
• modified and adapted to fit your internal processes.

You may not resell, sublicense or otherwise distribute the original files as a competing product, training course or template marketplace listing.

7. Intellectual property

All copy, design, ad creative, code and methodology delivered as part of the Resources and services remain the intellectual property of Luci Brand Studio, subject to the licence granted above.

8. Liability

Luci Brand Studio provides the Resources and services “as is”, without warranties as to commercial results. Our aggregate liability arising out of any order is limited to the amount paid for that order. Nothing in these Terms excludes liability that cannot lawfully be excluded.

9. Changes

We may update these Terms from time to time. Updates apply to orders placed after the revised version is published. Material changes will be communicated by email to existing customers.

10. Contact

ECOMJJ LIMITED · Reg. 80789959 · Unit 903A, 9/F., Cameron Comm Centre, 458–468 Hennessy Road, Causeway Bay, Hong Kong.

Questions about these terms? Email hello@lucibrandstudio.online.